Legal

Terms of Service

Last updated: November 3, 2026

Naija Eats (“Naija Eats,” “we,” “us”) is operated by BudgetBrandBag, a single-member limited liability company doing business as “Naija Eats”. You can reach us at support@naijaeats.org or (469) 591-1916.

These Terms of Service (“Terms”) apply when you browse Naija Eats, contact a kitchen through it, or book a delivery. By creating an account or booking a delivery, you agree to these Terms, our Privacy Policy (including our Cookie Policy) and our Refund & Cancellation Policy.

1. What Naija Eats is

Naija Eats is a delivery service. We list independent kitchens (caterers, restaurants, bakers and home kitchens) that prepare Nigerian food so you can contact them, and we send an independent driver to deliver the food you order from them. We do not sell food: the food is sold to you by the kitchen, at the kitchen’s price, and you pay the kitchen for it directly. Kitchens and drivers are independent businesses, not our employees. Each kitchen is responsible for the food it prepares — including ingredients, allergens, preparation, food safety and holding the permits and licenses the law requires. Kitchens are listed once they have set up their menu; Naija Eats does not check kitchens’ permits, and we do not cook, inspect or guarantee any meal.

2. Your account

• You must be at least 18 years old (or have a parent or guardian’s permission) and give accurate information.
• Keep your password private. You are responsible for activity on your account.
• Customer, kitchen and driver accounts are separate: one email address or phone number can only belong to one type of account.
• Your account needs a delivery address with its ZIP code, so drivers know where to bring your food. You can change it anytime, and choose a different address for any delivery.
• We currently deliver only in Texas.

3. Ordering food and booking delivery

• Food. Menus on Naija Eats show each kitchen’s own prices, including any specials it lists for a limited time (for example for Thanksgiving). Kitchens set and can change their prices; the kitchen confirms the final price with you. You order the food from the kitchen directly, agree the price with them and pay them yourself.
• Paying the kitchen by card. Some kitchens connect their own Stripe account. Then, after you send your order, you can pay by card, Apple Pay or Google Pay on a Stripe page for the dishes you picked at the kitchen’s menu prices. That payment is made to the kitchen, in the kitchen’s Stripe account: the kitchen is the seller, its name appears on your card statement, and refunds or disputes about it are handled by the kitchen. Naija Eats only sets up the payment page; it does not receive, hold or refund that money. Stripe’s terms apply to the payment. If the kitchen confirms a different order, change your dishes before you pay.
• Paying the kitchen (Cash App or Zelle). Kitchens list a Cash App $Cashtag and/or Zelle details, and after you send your order we show them on a pay page. That money goes straight from you to the kitchen through Cash App or Zelle: Naija Eats does not process, receive, hold or refund it, and is not responsible for a payment sent to the wrong person or for the wrong amount. Cash App and Zelle payments usually can’t be reversed, so only pay after the kitchen confirms your order and total, and check the recipient’s name before you send. Cash App’s and Zelle’s (and your bank’s) own terms apply to those payments. Any question about the food price or the food payment is between you and the kitchen.
• Sending your order to a kitchen. You can pick dishes on a kitchen’s page and send the list with the WhatsApp or Text buttons. These open your own messaging app with the message written for you; you send it yourself, straight to the kitchen. Naija Eats does not place, receive or charge for that order, and the “menu total” in the message is only an estimate at the listed prices.
• Booking the delivery. Once the kitchen has your order, tap Book your delivery on its page and book your delivery for a day and time you choose (up to 30 days ahead). Catering trays may need the notice the kitchen shows.
• Delivery fee. The only thing you pay Naija Eats is the delivery fee, shown at checkout before you book. It depends on the driving distance from the kitchen and can change over time, for example during promotions.
• Guest checkout. You can book a delivery without an account by giving your name, email, phone and delivery address. Guests pay a higher delivery fee than account holders; checkout shows both prices before you book. Creating a free account on the same device keeps your guest orders and saved cards, and you pay the regular price from then on.
• Coupons. A coupon code from Naija Eats takes money off the delivery fee when you add it at checkout. Each coupon can be used once per customer unless it says otherwise, can’t be exchanged for cash, and may expire or be withdrawn at any time.
• No tipping. Your driver’s pay is included in the delivery fee.
• Service charge. The delivery fee includes a small service charge, so the delivery fee shown at checkout is the full amount you pay Naija Eats.
• Delivery times are estimates. Traffic, weather and kitchen preparation can affect them.

4. Payment

• Payments are processed by Stripe. Naija Eats never sees or stores your full card number.
• Your card is charged for the delivery fee when you book — for a scheduled delivery too. The booking goes straight to the kitchen, and a driver picks the food up in time to deliver it at the time you chose.
• If a delivery is free (for example during a promotion), no card is needed.
• If you choose “Save this card,” Stripe stores the card so you can pay faster next time. You can remove saved cards anytime under My account → Cards.

5. Cancellations and refunds

Naija Eats doesn’t give refunds. The delivery fee is charged when you book and is non-refundable, including if you cancel or change your mind. You can cancel a delivery until the driver picks it up; after that it can’t be cancelled. The food is paid to the kitchen directly (by Cash App or Zelle), so any food refund is for you and the kitchen to agree between yourselves. See our Refund & Cancellation Policy.

6. Allergies and dietary needs

Menu descriptions come from kitchens. If you have a food allergy or dietary requirement, tell the kitchen before ordering (in your WhatsApp or text message, or the note when you book), or ask us for help. Naija Eats cannot guarantee that any meal is free of a particular allergen.

7. Delivery

• Give a complete, accurate delivery address (with apartment or suite number) and a phone number your driver can reach. Add gate codes or directions in the note when you book.
• For a scheduled delivery, be available at the time you chose. The driver collects the food from the kitchen and brings it to you; the driver does not collect payment for the food.
• If your driver cannot reach you or access the address after reasonable attempts, the order may be left at the door or treated as delivered.
• Please treat drivers and kitchens with respect. We may suspend accounts for abuse, fraud or unsafe behavior.

8. Acceptable use

Do not misuse Naija Eats — for example by placing fraudulent orders, using someone else’s card, interfering with the site, scraping data, or harassing kitchens, drivers or our team.

9. Notifications

We send emails about your account and orders. If you turn on sound or phone alerts, we send notifications about your orders to your device; you can turn them off anytime.

10. Disclaimers

Naija Eats is provided “as is.” To the fullest extent permitted by law, we disclaim all warranties not expressly stated in these Terms, including implied warranties of merchantability and fitness for a particular purpose. We do not guarantee that the site will always be available or error-free.

11. Limitation of liability

To the fullest extent permitted by law, Naija Eats is not liable for indirect, incidental, special, consequential or punitive damages, and our total liability for any claim relating to a delivery is limited to the delivery fee you paid Naija Eats for it. Nothing in these Terms limits liability that cannot be limited by law.

Changes to these terms

We may update these terms from time to time. If we make important changes, we will tell you by email or on the site before they take effect. Continuing to use Naija Eats after changes take effect means you accept them.

Governing law

These terms are governed by the laws of the State of Texas and applicable federal law, without regard to conflict-of-law rules. Any dispute that cannot be resolved informally will be brought in the state or federal courts located in Texas, and you and we consent to their jurisdiction. Before filing any claim, please contact us at support@naijaeats.org or (469) 591-1916 so we can try to resolve it — most issues are solved quickly.

Contact

Questions about these terms? Contact us at support@naijaeats.org or (469) 591-1916.