For kitchens

Kitchen Partner Terms

Last updated: November 2, 2026

Naija Eats (“Naija Eats,” “we,” “us”) is operated by BudgetBrandBag, a single-member limited liability company doing business as “Naija Eats”. You can reach us at support@naijaeats.org or (469) 591-1916.

These Kitchen Partner Terms apply to restaurants, food trucks, caterers, bakers and home kitchens (“Kitchens”) listed on Naija Eats. By registering a kitchen, you agree to these terms, our Terms of Service and our Privacy Policy.

1. Your business

You are an independent business. Nothing in these terms makes you our employee, agent or partner.
You are responsible for the food you sell: preparation, ingredients, allergen information, packaging and food safety.
Your menu, descriptions, photos and prices must be accurate and your own. Customers see your prices and may send you an order at them, so keep them up to date.
Your phone number is shown on your kitchen page so customers can WhatsApp or text you. Keep it correct and reply to customers promptly.

2. Permits and food safety

You must hold, and keep current, every permit, license and certification required to make and sell your food in Texas and in your city or county — for example a food establishment permit from your local health department, a mobile food unit permit, or a Texas DSHS food manufacturer license — and comply with food safety rules, including Certified Food Manager and food handler requirements.
Cottage food operations may only sell the foods allowed under the Texas cottage food law and must follow its labeling and training rules. Cooked meals generally require a permitted kitchen.
After you register, you can set up your menu and store details right away. Your kitchen is approved automatically, and can open, once your menu has at least 8 dishes. Naija Eats doesn’t collect or check your permits, but you remain responsible for holding any permits and licenses the law requires for your kitchen.
Tell us immediately about any health department action, closure or suspension affecting your kitchen.

3. Orders

Customers order from you directly, usually by WhatsApp or text — often a list of dishes they picked from your menu. Confirm the order and the price.
Getting paid. You can add a Cash App $Cashtag, Zelle (email or phone, plus the name Zelle shows) and/or your own payment link (PayPal, Venmo, Square or Stripe) so customers can pay you — we show them on a pay page after a customer sends you an order. They’re optional: without them, agree payment with the customer in your chat. Keep them correct: payments go straight to you, Naija Eats never receives or holds them and can’t recover money sent to outdated details. Confirm in the chat when you receive a payment. You keep 100% of the food money.
Card payments with your own Stripe account. You can connect a Stripe account you own (Store settings → Connect with Stripe). Customers then get a “Pay by card” button after they send you an order, for their picked dishes at your menu prices, and pay on a Stripe page in your Stripe account. You are the seller on those payments: the money goes straight into your Stripe account and is paid out on your Stripe schedule, Stripe’s card fees come out of it under your agreement with Stripe, and you handle refunds, disputes and chargebacks in your own Stripe dashboard. Naija Eats takes no commission on them and never receives or holds the money. By connecting, you let Naija Eats create these payments in your account and see their basic details (amount, dishes, status) to show them in your dashboard. You can disconnect at any time from Store settings or from your Stripe dashboard.
When a customer books delivery for an order they made with you, it appears in your dashboard, with how they say they paid you — check the payment came in. There’s nothing to accept. Every delivery is booked for a day and time the customer chooses, and a driver comes to pick it up in time to deliver then — have the food packed by the pickup time. There’s no button to tap; the driver comes to you. If you can’t make an order, tell the customer so they can cancel their delivery.
Your store opens automatically from 10 AM to 10 PM every day unless you change your hours. Keep your hours, open/closed status and dish availability up to date.
Have orders packed and ready at the time shown, and hand them to the Naija Eats driver.
Specials. If you list a dish as a special (for example for Thanksgiving), it must be available as described while it shows. Set a “show until” date or remove the special when the occasion is over.

4. Pricing and payments

You set your own prices, and your menu shows them to customers. Customers order from you and pay you for the food directly (for example by Zelle, Cash App or card). You keep 100% of it — Naija Eats charges no commission.
Naija Eats charges the customer only a delivery fee (driver pay plus Naija Eats’ fee) when they book. You never pay for delivery.
Because you sell the food directly to the customer, you are responsible for the price you agree with them, for collecting payment, for any refunds of the food, and for any sales tax due on your food sales.
Food refunds. Naija Eats never holds money for your food and doesn’t give food refunds. Any refund for the food (for example missing, wrong or unsafe items, or an order you can’t make) is for you and the customer to agree. Please handle these fairly — repeated complaints can lead to your kitchen being removed.

5. Taxes

You are responsible for your own income taxes. Naija Eats does not collect payment for your food, so it does not collect sales tax on it for you.

6. Customer information

Use customers’ names, phone numbers and addresses only to fulfil their orders. Do not market to them or share their information outside Naija Eats.

7. Suspension and ending these terms

You can close your kitchen account at any time by contacting us. We may suspend or remove a kitchen for missing or expired permits, food safety concerns, repeated order problems, fraud or breaking these terms.

8. Insurance and responsibility

We recommend that you carry general and product liability insurance. You agree to be responsible for, and to cover Naija Eats against, claims arising from the food you prepare or your breach of these terms or of the law.

Changes to these terms

We may update these terms from time to time. If we make important changes, we will tell you by email or on the site before they take effect. Continuing to use Naija Eats after changes take effect means you accept them.

Governing law

These terms are governed by the laws of the State of Texas and applicable federal law, without regard to conflict-of-law rules. Any dispute that cannot be resolved informally will be brought in the state or federal courts located in Texas, and you and we consent to their jurisdiction. Before filing any claim, please contact us at support@naijaeats.org or (469) 591-1916 so we can try to resolve it — most issues are solved quickly.

Contact

Questions about these terms? Contact us at support@naijaeats.org or (469) 591-1916.