Legal
Refund & Cancellation Policy
Naija Eats is a delivery service: we deliver food you buy from independent kitchens. Naija Eats doesn’t give refunds — not for the food, and not for the delivery fee.
Food: between you and the kitchen
You order and pay for the food with the kitchen directly (by card on the kitchen’s own Stripe account, Cash App, Zelle or the kitchen’s payment link). Naija Eats doesn’t sell the food and doesn’t receive or hold the food payment, so we don’t refund food. A card payment made on Naija Eats goes to the kitchen’s own Stripe account, so only the kitchen can refund it. If something is wrong with your food — missing, wrong or poor-quality items, or an order the kitchen can’t make — talk it through with the kitchen. Any food refund is up to you and the kitchen to agree. The WhatsApp or text conversation where you ordered is the best record of what you agreed.
Delivery fees are non-refundable
Your delivery fee is charged when you book, and it isn’t refunded — including if you cancel, change your mind, or the kitchen doesn’t have your food ready. Please check your delivery details, time and address before you book.
Cancelling a delivery
- Until your driver picks up your order, you can cancel from My account → My orders. The delivery fee isn’t refunded.
- After your driver picks up your order, the delivery can’t be cancelled.
Cancelling a delivery doesn’t cancel your food order with the kitchen — let them know too.
Problems with a delivery
If something goes wrong with the delivery itself — for example the driver never arrived or the food was damaged on the way — contact us within 24 hours at support@naijaeats.org or (469) 591-1916 with your order number (for example NE-4F2A1C) and, if you can, a photo. We’ll look into it with the driver.
Chargebacks
Please contact us before disputing a delivery charge with your bank. Disputes about the food are between you and the kitchen. Accounts with fraudulent disputes may be suspended.
See also our Terms of Service. Last updated: November 2, 2026