Help & Support

There are four steps, and the bar at the top of the page shows which one you’re on: 1. Pick dishes — open the kitchen’s page and tap ＋ Add on what you want. 2. Send to kitchen — tap Send my order and choose WhatsApp or Text; your phone opens with the list written for you. 3. Pay the kitchen — pay them for your food by the ways they take. 4. Book delivery — choose a time and pay the delivery fee. Already ordered with the kitchen? Tap Book your delivery on its page to go straight to step 4.

You pay the kitchen directly — by card (when the kitchen has connected Stripe), Cash App, Zelle or the kitchen’s payment link. After you send your order on WhatsApp or by text, we take you to a pay page with your total filled in. Pay once the kitchen confirms your order, then book your delivery — you only pay Naija Eats the delivery fee.

Yes, if the kitchen has connected its Stripe account — you’ll see Pay by card on the pay page. It opens a secure Stripe page with the dishes you picked and your total; pay with a card, Apple Pay or Google Pay. The money goes straight to the kitchen’s Stripe account, Stripe emails your receipt, and the kitchen is told. Food refunds on card payments come from the kitchen.

Your money goes straight to the kitchen; Naija Eats never receives or holds it. Cash App and Zelle payments usually can’t be reversed, so only pay after the kitchen confirms, and check the name shown before you send. Food refunds come from the kitchen.

Yes. When you book, choose Schedule for later and pick a day and time up to 30 days ahead. Catering trays may need the notice the kitchen shows.

It’s where our driver brings your food. Start typing it and pick it from the list so the ZIP code is right — we use it to work out the delivery fee. You can change it anytime, or send any delivery somewhere else.

Dishes a kitchen offers for a limited time, often for an occasion like Thanksgiving or Christmas. They show first on the kitchen’s page, with the last day they’re available.

When you book your delivery. The delivery fee is non-refundable, so please check your address and delivery time before you book.

You can cancel a delivery from My account → My orders until your driver picks it up — but the delivery fee isn’t refunded. To cancel the food itself, talk to the kitchen. See our Refund & Cancellation Policy.

For the food itself, talk to the kitchen — you paid them directly, and Naija Eats doesn’t refund food. If something went wrong with the delivery (the driver never arrived, or the food was damaged on the way), contact us within 24 hours with your order number and a photo if you can, and we’ll look into it with the driver. Delivery fees are non-refundable. See our Refund & Cancellation Policy.

No. Your driver’s pay is included in the delivery fee.

There’s no separate one. The delivery fee includes a small service charge that covers card processing, so the delivery fee at checkout is all you pay. You pay the kitchen for your food, and Naija Eats only the delivery fee — nothing else.

Kitchens are approved automatically once their menu has 8 dishes, and at least one must be available. No documents or bank details are required.

Customers see your menu with your prices and message you on WhatsApp or by text, often with a list of dishes they picked. Confirm the order and the price. After sending their order, customers are shown your Cash App or Zelle — or a Pay by card button if you connect your own Stripe account (all under Store settings) — to pay you. You keep 100% of the food money; with card payments, only Stripe’s normal card fee comes out of your Stripe account. When they book delivery it appears in your dashboard with how they say they paid you; there’s nothing to accept. A driver comes to pick it up in time for the delivery — just have the food packed by the pickup time shown on the order. See the Kitchen Partner Terms.

On the Menu tab, tap ☆ Special on any dish, or ⭐ Add special for a new one. Choose the occasion (like Thanksgiving) and, if you like, the last day to show it. Specials appear first on your page.

Your store opens automatically from 10 AM to 10 PM every day. Change your hours anytime under Store settings.

Usually a few business days after you upload your driver’s license and insurance in the driver portal.

Yes. Deliveries customers schedule for later show under 📅 Scheduled deliveries in the driver portal as soon as they’re booked. Reserve one and it’s yours — be at the kitchen at the time shown (the delivery time minus the drive to the customer), and we remind you to head out your drive time to the kitchen plus 10 minutes before that — so if you’re 45 minutes away, that’s 55 minutes before. It becomes your current delivery 10 minutes earlier still, in case you want to leave early. You can hand a reservation back before pickup if plans change.

Your pay is set by your driver agreement with Naija Eats. It isn’t shown on pickups — you see what you earned as soon as you complete each delivery, and every delivery is listed in Earnings.

Every day, free. Your pay for a delivery is released within 2 business days of the delivery (often sooner when the customer booked ahead), then goes to your bank automatically in that day’s payout — most banks show it by the next business day. Your first payout can take a little longer while Stripe checks your account. See the Driver Terms.